Selling a product isn’t everything. Companies also have to ensure all their products work optimally and address any customer issues promptly. This is where the utility and maintenance services are required.
Companies send field employees to fix equipment, maintain HVAC systems, respond to plumbing emergencies, etc.
These jobs are as important as sales since they too affect a company’s credibility and customer loyalty. Thus, field agents need to reach sites quickly and carry out their tasks efficiently.
The best way to manage your mobile workers is by using field employee tracking software. Let’s learn what it is and how it can help in boosting customer satisfaction and staff productivity.
What is Field Employee Tracking Software?
Field employee tracking software is a digital tool that enables real-time monitoring and management of employees working in the field. These include HVAC agents, salesmen, phlebotomists, etc.
The software offers GPS-based location tracking, smart task allocation, time tracking, route planning, and insightful analytics.
For utility and maintenance services, it provides complete visibility into daily operations, turning manual, paper-based processes into real-time, data-driven workflows.
What to Look For in a Field Tracking Solution for Utility & Maintenance Companies?
Here are the features you should look for in a field employee tracking software if you plan to integrate it in your utility and maintenance business.
Live Location Tracking
Using GPS location tracking lets you know where your field teams are in real-time, improve dispatch accuracy and provide assistance quickly. Also look for offline tracking to ensure no workflow disruption in remote areas.
Work Order Management
Create, assign and modify your employees’ tasks digitally. Eliminate paperwork and call or text based work assignments.
Route and Time Optimization
Route distance calculator helps suggest shortest routes, track delays, and monitor job time to improve service efficiency.
Attendance and Check-In Tools
No more paper punch cards! Let employees clock in/out via mobile devices at each job site, automating attendance tracking. Use geofencing to track employees’ time and activity status in real time.
Data Capture
Capture proof of work completed via mobile uploads—photos, signatures, or digital forms. Further, use shareable custom forms to collect feedback from customers or perform market research.
Performance Reports & Dashboards
Automatically track productivity, job completion rates, response times, and compliance metrics without manually sorting data into excel sheets.
Software Compatibility
Your field employee tracking software should be compatible in all mobile operation systems as well. Be it iOS or android, mobile compatibility is key for field agents’ convenience. Also, the software should support third-party integration with CRM or ERP systems.
How Field Employee Tracking Software Enhances Utility and Maintenance Operations
1. Improved Workforce Accountability
With GPS tracking and digital check-ins, companies can see where every technician is, what job they're on, and how long each task is taking. This eliminates ambiguity and boosts individual accountability.
No more guessing who was where when every move is time-stamped and logged.
2. Faster Dispatch and Emergency Response
Utility outages or urgent repairs require fast action. With real-time visibility, managers can instantly identify the nearest available technician and reroute them, minimizing downtime and customer frustration.
Faster response = higher customer trust and lower service penalties.
3. Better Planning and Resource Utilization
By analyzing travel times, job durations, and idle time, managers can optimize work schedules, assign tasks more effectively, and reduce operational waste.
One client reduced technician idle time by 25% within 2 months of implementation.
4. Enhanced Safety and Compliance Monitoring
Utility and maintenance jobs often involve hazardous environments. Tracking software allows for real-time check-ins, alerts, and even automated incident reporting, ensuring that safety protocols are followed and documented.
5. Customer Satisfaction and Transparency
Field tracking apps enable ETA sharing, digital job receipts, and post-service feedback. All these improve the customer experience and build transparency.
Real-World Example: Field Tracking in Electrical Maintenance
An electrical utility company managing city-wide maintenance crews implemented a field tracking platform:
- Response times improved by 30% due to smarter dispatching
- Service verification issues dropped to nearly zero with digital photo uploads
- Managerial workload decreased thanks to auto-generated reports and schedules
Wrapping Up
In utility and maintenance services, success depends on your ability to deliver fast, reliable, and safe field service. That’s why using field employee tracking software in your business is no longer a choice, it’s a necessity.
By digitizing operations, improving oversight, and empowering field workers with real-time tools, you create a more agile, accountable, and customer-centric service organization.
The result? Fewer delays, happier customers, and a more profitable business.
Want help choosing the right solution or implementing one for your team? Contact TrackoField team today.
